Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Introduction

Home Telephone Ilec, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

What Data We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form on our website
  • Request a quote for our services
  • Subscribe to our newsletter or communications
  • Contact us via phone, email, or other means
  • Sign up for our telecommunications services

The personal information we may collect includes:

  • Name: First and last name
  • Email Address: Your email address for communication purposes
  • Phone Number: Your contact phone number
  • Physical Address: Your street address, city, state, and ZIP code for service delivery
  • Service Address: The address where services will be provided (if different from your mailing address)

Service Inquiry Data

When you inquire about our services or submit a service request, we collect additional information including:

  • The type of service you are interested in
  • Your preferred contact method and time
  • Any specific requirements or messages you provide
  • Your current telecommunications setup (if applicable)

Website Usage Data

When you visit our website, we automatically collect certain information about your device and usage patterns:

  • Cookies: Small data files stored on your device that help us improve your browsing experience. For more information, please see our Cookie Policy.
  • Log Files: We collect information that your browser sends automatically, including your IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
  • Device Information: The type of device you use, operating system, unique device identifiers, and mobile network information.

How We Use Your Data

We use the information we collect for various purposes:

Providing Services

  • Processing and fulfilling your service requests
  • Setting up and maintaining your telecommunications services
  • Providing customer support and technical assistance
  • Billing and account management

Communication

  • Responding to your inquiries and requests
  • Sending service-related updates and notifications
  • Providing information about new services or changes to existing services
  • Sending promotional communications (with your consent where required)

Improving Our Services

  • Analyzing website usage to improve user experience
  • Developing new services and features
  • Conducting research and analytics
  • Monitoring and troubleshooting technical issues

Legal Compliance

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our terms of service and agreements
  • Protecting our rights, privacy, safety, or property
  • Responding to lawful requests from public authorities

Who Has Access to Your Data

We take your privacy seriously and limit access to your personal information as follows:

Internal Staff

Our employees and authorized personnel have access to your personal information only when necessary to perform their job duties, such as customer service, technical support, billing, and service delivery. All staff are trained on data protection practices and confidentiality obligations.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors for billing transactions
  • Cloud hosting and data storage providers
  • Customer support platforms
  • Email communication services

These service providers are contractually obligated to protect your information and may only use it for the purposes we authorize.

Legal Authorities

We may disclose your personal information to legal authorities when:

  • Required by law, regulation, or legal process
  • Necessary to respond to subpoenas, court orders, or government requests
  • We believe disclosure is necessary to protect our rights, your safety, or the safety of others
  • Investigating and preventing fraud, security issues, or illegal activities

Third-Party Services

Our website uses the following third-party services:

FormSubmit

We use FormSubmit (formsubmit.co) to handle contact form submissions. When you submit a form, your information is processed by FormSubmit before being delivered to our email. FormSubmit's privacy practices are governed by their own privacy policy. We encourage you to review their privacy policy for details on how they handle data.

Google Maps

We may use Google Maps to display our location and provide directions. Google Maps may collect information about your visit according to Google's privacy policy. For more information, please see Google's Privacy Policy.

Analytics

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous usage data such as pages visited, time spent on site, and referral sources. The data collected is used to improve our website and services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using secure protocols (HTTPS/TLS)
  • Secure servers and hosting environments
  • Access controls limiting employee access to personal information
  • Regular security assessments and updates
  • Employee training on data protection and security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights

You have certain rights regarding your personal information:

Access to Personal Data

You have the right to request a copy of the personal information we hold about you. To request access, please contact us at support@hometelephoneilec.net.

Correction of Data

You have the right to request that we correct any inaccurate or incomplete personal information. If you believe any information we hold about you is incorrect, please contact us and we will promptly correct it.

Deletion of Data

You have the right to request that we delete your personal information, subject to certain exceptions such as when we are required to retain data for legal or legitimate business purposes.

Opt-Out of Communications

You can opt out of receiving promotional communications from us by:

Please note that opting out of promotional communications does not affect service-related messages, which are necessary for account management.

How to Delete Your Data

If you would like us to delete your personal information, please contact us using one of the following methods:

  • Email: Send a deletion request to support@hometelephoneilec.net with the subject line "Data Deletion Request"
  • Phone: Call us at +1 279-271-3750
  • Mail: Send a written request to Home Telephone Ilec, LLC, 579 Stony Landing Rd, Moncks Corner, SC 29461

Please include sufficient information to verify your identity and locate your account. We will process your request within 30 days and confirm the deletion in writing.

Cookie Usage

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last Updated" date
  • Sending you an email notification if you have provided us with your email address

We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Home Telephone Ilec, LLC

Address: 579 Stony Landing Rd, Moncks Corner, SC 29461

Phone: +1 279-271-3750

Email: support@hometelephoneilec.net